Success based on Quality of Outcomes rather than Volume

“As long as doctors and hospitals are paid for volume of procedures rather than for quality of outcomes they have little incentive to change.” In the interest of protecting quality outcomes in a high-volume setting, Aravind does one very important thing differently from most other hospitals: it intentionally de-links a surgeon’s salary from patient load…….


Infinite Vision: How Aravind Became the World’s Greatest Business Case for Compassion by Pavithra K. Mehta, Suchitra Shenoy

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