Cheerful Willingness and Dedication rather than ‘do-gooderism’

An acquaintance named Greta exemplifies came to the United States from Ireland with only a limited grade-school education and no skills and thus sought work as a maid. She found a job as an upstairs maid on the large estate of a very wealthy and socially prominent family. Her cheerful willingness and dedication to the family’s welfare resulted in her progressive promotion to housekeeper. She tended to all the needs of the family, traveling around the world with them in luxurious style. Continue reading

The real beginning of influence comes as others sense you are being influenced by them

 

Covey

The hunger to be understood.

Few needs of the human heart are greater than the need to be understood—to have a voice that is heard, respected, and valued—to have influence. Most believe that the key to influence is communication—getting your point across clearly and speaking persuasively. In fact, if you think about it, don’t you find that, while others are speaking to you, instead of really listening to understand, you are often busy preparing your response? The real beginning of influence comes as others sense you are being influenced by them—when they feel understood by you—that you have listened deeply and sincerely, and that you are open. But most people are too vulnerable emotionally to listen deeply—to suspend their agenda long enough to focus on understanding before they communicate their own ideas. Our culture cries out for, even demands, understanding and influence. However, the principle of influence is governed by mutual understanding born of the commitment of at least one person to deep listening first.

– The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change (25th Anniversary Edition) by Stephen R. Covey

Loving Speech and Deep Listening

Aware of the suffering caused by unmindful speech and the inability to listen to others, I am committed to cultivating loving speech and compassionate listening in order to relieve suffering and to promote reconciliation and peace in myself and among other people, ethnic and religious groups, and nations. Continue reading