We are shaped by the people who surround us. Our joys are more pleasurable when they are cherished by our friends, our successes more enjoyable when they are applauded by those whose opinions we care about, our protests are less lonely and our indignation less unsure when shared by our supporters, our hatreds more corrosive when goaded by fellow zealots, our sorrows less burdensome when borne with our family.
A servant leader has the ability to recognize and understand feelings and emotions that are experienced by their team. Such a leader will care for other people and will deeply experience emotions that match what others are feeling. Since they understand others so deeply, their actions are motivated by a genuine desire to help others.
By paying complete attention to what others are saying, servant leaders are able to get a complete understanding of all interpersonal situations that they are dealing with. They use active listening to resolve conflicts, counsel others, and also to impart training.
Many people in positions of power are blissfully ignorant of their shortcomings, but not the servant leader. They are completely aware of their strengths, weaknesses, values, emotions, and feelings. This self-awareness allows the servant leader to understand personal biases and set them aside while making decisions.
Followers typically desire for a leader who has a sincere interest in fostering their emotional and spiritual well-being. By taking an active role in promoting the mental and emotional strength of their employees, servant leaders typically inspire an exceptional level of trust and faith from others. Continue reading
My colleagues and I focus on helping a system develop greater self-knowledge in three critical areas. Continue reading
Why companies need to move away from a “product first” orientation to pursuing innovation based on customer need.
In the past, companies found success with a product-first orientation; they made a thing that did a thing. TheInversion Factor explains why the companies of today and tomorrow will have to abandon the product-first orientation. Rather than asking “How do the products we make meet customer needs?” companies should ask “How can technology help us reimagine and fill a need?” Zipcar, for example, instead of developing another vehicle for moving people from point A to point B, reimagined how people interacted with vehicles. Zipcar inverted the traditional car company mission.
The authors explain how the introduction of “smart” objects connected by the Internet of Things signals fundamental changes for business. The IoT, where real and digital coexist, is powering new ways to meet human needs. Companies that know this include giants like Amazon, Airbnb, Uber, Google, Tesla, and Apple, as well as less famous companies like Tile, Visenti, and Augury. The Inversion Factor offers a roadmap for businesses that want to follow in their footsteps.
The authors chart the evolution of three IoTs―the Internet of Things (devices connected to the Internet), the Intelligence of Things (devices that host software applications), and the Innovation of Things (devices that become experiences). Finally, they offer a blueprint for businesses making the transition to inversion and interviews with leaders of major companies and game-changing startups.
You must learn to choose actions to fulfil your obligations and not merely to gain immediate success or failure. Your business is with your duty only, never with the reward or merit accruing from it. Let not the fruit of action entangle you in your actions.
Because of its value, some people have called feedback “the breakfast of champions.” But it isn’t the breakfast; it’s the lunch. Vision is the breakfast. Self-correction is the dinner. Without vision, we have no context for feedback. We’re just responding to what someone else values or wants. We’re living out of the social mirror. We fall into the trap of trying to become all things to all people, meeting everybody’s expectations, and we end up essentially meeting nobody’s, including our own. Continue reading