Lessons in Creating a Service Culture based on Kindness and Compassion not on greed and spin doctoring


 

Rosa Parks – Parks’ act of defiance and the Montgomery Bus Boycott became important symbols of the modern Civil Rights Movement.

Strong Culture of Execution

 

Organizational culture more important than strategy - The importance of organizational alignment

Source : TORBEN RICK http://www.torbenrick.eu

Good execution requires having a “systematic way of exposing reality and acting on it,” argue Larry Bossidy and Ram Charan in the book “Execution.” Most organizations, they say, don’t face reality very well. It’s the manager’s job to force his organization to face reality, and then to deal with it.

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The world is won by those who let it go…

By letting it go it all gets done. The world is won by those who let it go. But when you try and try. The world is beyond the winning.”  Continue reading

Amazon Leadership Principles

Our Leadership Principles aren’t just a pretty inspirational wall hanging.

These Principles work hard, just like we do.

Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates.

It’s just one of the things that makes Amazon peculiar……..

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not complexity so much as “complicatedness”

The real curse is not complexity so much as “complicatedness,” by which we mean the proliferation of cumbersome organizational mechanisms—structures, procedures, rules, and roles—that companies put in place in an effort to deal with the mounting complexity of modern business . Continue reading