It is the only mystery worth solving: the mystery of leadership. And here’s the question that’s wrapped around that mystery: Why is it that even leaders who have the most-beautiful intentions create projects and organizations that don’t come close to resembling their original vision?
Between the idea and the reality falls a shadow. This obscuring cast has given us a graceless DOS, crappy cell-phones, brain-dead customer service, hollow-hearted TV programming, and idiotic airlines. Worse, it robs us of pleasure in our own work and lives. Settling for “good enough” makes us all feel small and mercenary.
What if it doesn’t have to be that way?