“Unless you are influenced by my uniqueness, I am not going to be influenced by your advice. So if you want to be really effective in the habit of interpersonal communication, you cannot do it with technique alone. You have to build the skills of empathic listening on a base of character that inspires openness and trust. And you have to build the Emotional Bank Accounts that create a commerce between hearts.”

– Stephen R Covey, Author of ‘The 7 Habits of Highly Effective People : Powerful Lessons in Personal Change‘