1. I know what is expected of me at work.
2. I have materials and equipment to do my job right
3. At work, I have the opportunity to do what I do best every day
4. In the last seven days, I have received recognition or praise for doing good work.
5. There is someone at work who encourages my development.
6. My supervisor, or someone at work, seems to care about me as person.
7. At work, my opinions seem to count.
8. The mission/purpose of my company makes me feel my job is important.
9. My co-workers are committed to doing quality work.
10. I have a best friend at work.
11. In the last six months, someone has talked to me about my progress.
12. This last year, I have had opportunities at work to learn and grow.

– From ‘ The New Gold Standard’ (Leadership Principles for Creating a Legendary Customer Experience at Ritz Carlton)