“To step aside from aggressive responses to problem-solving requires using some little-used skills: humility, curiosity, and a willingness to listen. Humility is a brave act–we have to admit that we don’t know enough to solve the problem, that our approaches aren’t working and never will. Even our own treasured answers are insufficient–if everyone bowed to our demands and did what we asked, the problem still would not be solved… ” We need more information, more insight. This kind of humility is rare in competitive, embattled organizations and communities, but it is the door we must walk through to find the place of true solutions. One wise educator put it this way: ‘Humility is admitting that I don’t know the whole story. Compassion is recognizing that you don’t know it either.’ ”

– Margaret Wheatley, Author of*Turning to One Another: Simple Conversations to Restore Hope to the Future