1. To solve an issue quickly, be soft on the person and hard on the problem.

2. Pretend everyone was sent to teach you something.

3. Pause in speaking + eye contact = confidence.

4. Make people feel important with the SHR Method: Seen, Heard, Remembered.

5. A person’s favorite sound is their name, so remember it (h/t Dale Carnegie).

6. “Praise publicly. Criticize privately.” —Warren Buffett

7. To give feedback, first let the other person know you have their back.

8. “Unspoken expectations are premeditated resentments.” —Neil Strauss

9. The best networking strategy is a helping others first strategy.

10. Loneliness is a silent pandemic; assume people want to meet you.

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