Conflicts happen when we lose respect for each other. In the absence of respect, our principles and rules become more important than people. The head takes over from the heart, then we start to project concepts onto those we’re against. War propagandists have known for centuries that it pays to dehumanize the other side. If you turn your opposition into monsters, it makes it easier for decent people to hate them. A society takes a step on the journey toward peace when it recognizes its enemy as human, and that happens one person at a time.