clarity about who the organisation is….

The leaders role is not to make sure that people know exactly what to do and when to do it. Instead, leaders need to ensure that there is strong and evolving clarity about who the organisation is. When this clear identity is available, it serves every member of the organisation. Even in chaotic circumstances, individuals can make congruent decisions. Turbulence will not cause the organisation to dissolve into coherence.

– Margaret Wheatley



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