Communication. A popular and narrow definition of communication is ” the exchange of ideas, messages and information”. In architecture, communication is the term for linking different spaces. A hallway, for instance, is a method of communication for the offices that open into it. we say Communication is any action that links separate elements into a larger system. Without communication, there is nothing in common: no teamwork, no mutual benefit and no business value.
Conversation.. Conversation is the uniquely human kind of communication. In the forms of impression(eg. Listening)and expression (eg. Speaking) conversation is how we learn about and influence the world and ourselves. Conversation is the language that causes perception, meaning, action, and learning most business writing about conversation is trivial compared to it’s real nature and power. The education of any leader is incomplete without an accurate working knowledge of how conversation causes perception, meaning , action, and learning.
– Mickey Connolly and Richard Rianoshek from ‘ the communication catalyst’