The general rule is this: inquiry precedes advocacy. If you (1) are uncertain about having reliable, complete information; Continue reading
Month: February 2011
When we focus on others, our world expands.
“Self-absorption in all its forms kills empathy, let alone compassion. When we focus on ourselves, our world contracts as our problems and preoccupations loom large. Continue reading
Creating a New Theory
Creating a new theory is not like destroying an old barn and erecting a skyscraper in its place. Continue reading
Reach across differences, listen to the other, and stand for the whole…
Transformational leadership take more courage than the usual one- sided leadership. Continue reading
Learning to give freely of ourselves
God loves a cheerful giver.
– II CORINTHIANS Continue reading
Treasure Within
A beggar had been sitting by the side of a road for over thirty years. One day a stranger walked by. “Spare some change?” mumbled the beggar, mechanically holding out his old baseball cap. Continue reading
Trust based , Self Managed Teams
At their best, the units in good trust-based organizations hardly have to be managed, but they do need a multiplicity of leaders. I once teased an English audience by comparing a team of Englishmen to a rowing crew on the river – eight men going backward as fast as they can without talking to each other, steered by the one person who can’t row! I thought it quite witty at the time, but I was corrected after the session by one of the participants, who had once been an Olympic oarsman. “How do you think we could go backward so: fast without communicating, steered by this little fellow in the stern, if we didn’t know each other very well, didn’t have total confidence to do our jobs and a shared commitment – almost a passion – for the same goal! It is the perfect formula for a team.”

Ritz Carlton – Customer Engagement Metric
1. How satisfied are you with Ritz-Carlton? Continue reading
Ritz Carlton – Employee Engagement Metric
- I know what is expected of me at work. Continue reading